Guide
Handle your client's comments
Comments from the portal reach your canvas. Reply to them, close them, or turn them into notes so they go into your next batch.
Who can do this
- For
- Designers, Your team
- Role
- “Can run with AI” and up
- Plan
- All plans, including Free
- Where
- On a computer
What your client comments in their portal shows up on your canvas, in Client comments, attached to the screen and to the spot where they left it.
Open the comments
Press K or the Client comments button at the top. The number says how many are waiting for a reply. The filters separate To handle, In notes, Waiting on client, Closed, and Hidden, and Show pins on the screens shows them on the canvas.
What to do with each comment
- Turn into a note: the comment goes into the bar as a note, with its author, and gets applied in your next batch. With Turn the … into notes, at the bottom, you move them all at once.
- Reply to the client: they get your reply by email.
- Resolve, or Reopen if it's needed again.
- In its menu, Go to the screen and Hide from the client.
When you publish the update that resolves it, your client sees Applied in update and can confirm that it Looks good or reopen it.
Replying and turning into notes need the Can run with AI role; with Can review and comment you can read them.
